Strategic Services Tailored for Charities and Public Services
Whether you're seeking experienced interim leadership, a clearer supporter strategy, or better use of data and insight - I offer tailored consultancy that meets your organisation's goals and values.
I work alongside teams to stabilise, deliver, and embed change that sticks. Explore the services below to see how we can collaborate.
Interim Leadership & Project Delivery
- Providing experienced leadership during periods of transition, change, or capacity gaps.
- Guiding and delivering strategic projects with clarity, pace, and alignment to your priorities.
Audience & Supporter Experience
- Strengthening supporter engagement through thoughtful strategy and insight.
- Designing and improving journeys that reflect your values and enhance satisfaction across every touchpoint.
Insight & Data Strategy
- Transforming data into meaningful insight to inform better decisions.
- Providing strategic guidance on audience segmentation, data processes, and reporting - working alongside your teams to shape clear, practical approaches.
Fundraising Operations & Compliance
- Optimising fundraising operations to improve efficiency and impact.
- Supporting regulatory compliance across GDPR, PECR, and the Code of Fundraising Practice, with practical guidance tailored to your ways of working.
Interim Leadership & Project Delivery
Steady hands. Strategic clarity. Fast progress.
I provide interim leadership and hands-on support to lead, stabilise, or accelerate programmes across insight, data, and audience-focused functions. Whether stepping in to cover leadership gaps, launching new projects, or bringing pace to a change programme, I combine strategic focus with practical delivery.
- Interim cover for senior or strategic roles
- Hands-on project direction, including delivery planning and coordination
- Practical support during transformation, restructures or technology shifts
Where needed, I also draw on a trusted network of specialists to support implementation, training or systems delivery.
Want to know more or discuss your specific needs? Contact me for a free consultation:
Supporter & Audience Experience
Improving how people experience your organisation.
I support organisations to better understand, reach, and engage those they serve. This includes journey mapping, engagement strategy, and supporter-centered services design, to shape and deliver solutions that drive loyalty and meaningful connection.
- Interim leadership across Supporter Experience, Supporter Engagement or Audience Insight teams
- Journey mapping, audience experience audits and pain-point identification
- Strategic recommendations to improve engagement, satisfaction and long-term value
Where appropriate, I collaborate with trusted creative, research and service design partners to support delivery and implementation.
Want to know more or discuss your specific needs?
I personally respond to all enquiries, usually within 1-2 working days. Contact me for a free consultation:
Insight & Data Strategy
Using data to unlock better decisions.
I help organisations make sense of their data and translate insight into action. From segmentation and reporting framework to data governance and strategic reviews.
- Interim leadership for insight and analytics functions
- Supporter segmentation and data-informed journey planning
- Data governance and GDPR-aligned process reviews
Collaborating with trusted third-party partners to deliver in-depth research, design and technical implementation when required.
Want to know more or discuss your specific needs?
I personally respond to all enquiries, usually within 1-2 working days. Contact me for a free consultation:
Fundraising Operations & Compliance
Making operations stronger, safer, and smarter.
I support organisations to strengthen the operational backbone of fundraising. This includes developing or reviewing compliance frameworks, improving supporter journeys and processes, and optimising how data, teams, and tools work together - all while staying aligned with regulation and sector best practice.
- Interim leadership for Fundraising Operations or Supporter Services
- Strategic review of compliance and supporter stewardship
- Process design and documentation for campaigns, journeys and income management
I work with external experts to support CRM upgrades, data imports, or detailed compliance reviews where needed.
Want to know more or discuss your specific needs?
I personally respond to all enquiries, usually within 1-2 working days. Contact me for a free consultation:
Let's start with a conversation.
Whether you're planning change or already in transition, I can help you clarify direction, stabilise delivery, and move forward with confidence.
E-Mail: hello@connectanddeliver.com
Built on 20 years of leadership and collaboration in the charity and public sectors.